Good Customer Service

Most of the time, my cochlear implants make it so that the person I am conversing with has no idea I am deaf. Occasionally, however, conversations are a struggle. One such incident occurred when I went to order lunch at a bakery a few weeks ago. It was noisy and the cashier seemed to see no reason to speak any clearer than a mumble. The interaction was painful as I struggled to catch onto a single word that was said.The cashier made the situation much worse, making sarcastic comments about me not being able to hear him. Flabbergasted, I told him I was hearing-impaired, but his rude attitude continued. Embarrassed and angry, I took my food and left.

On the drive home, I was fuming. Why should I have to apologize for my hearing loss? And why should I allow someone to make me feel inferior just because I struggle to hear them? The AG Bell Convention was just a few days away, and I was in full-on advocacy mode. I went to the company's website and filed a complaint with the local restaurant.

A few days later, the manager at the location I went to contacted me and apologized profusely, stating that the employee was reprimanded and that his behavior would not be tolerated. Then, they asked for my email so they could send me a coupon.

Sure enough, they sent me not one, but two coupons for a free meal! Now that's what I call good customer service. Good move, Paradise!