I've been meaning to post an update about this for a while, especially since I've noticed a lot of people have found my blog when they were searching for information about using the Nucleus 5 with the FM adapter. Well, when I posted before, I had no personal experience using it since I had used the MyLink neck loop which, despite its ugliness/cumbersomeness, worked pretty well with only occasional computer interference. Since Cochlear was sending free adapters, we went ahead and ordered two and the school district provided the boots to go with them. I must say I had high expectations, and was hoping that any interference issues would be alleviated since the T-coil was no longer in use.
Not to be Miss Debby Downer here, but I had a horrible experience! I couldn't get through more than a half day with them.. The interference was so awful that I would only occasionally get reception when my head was tilted a certain way and the teacher stood in a certain spot, and that was only in one ear! After dealing with non-stop static for three hours, I gave up and asked for the neck loop back. The school district audiologists didn't bother to troubleshoot and pretty much just said, "Oh well, we tried." It's completely possible that with some adjustments to the FM channels it would have worked fine, but I don't know since I didn't get the chance to try it out. I'm not saying you shouldn't try out the boots with Euro adaptors on the N5 (as long as you can try before you buy!), but if you have small children using them, please be sure they're not just hearing static all day! It was the most terribly unpleasant experience, and I would hate to think that there are some toddlers out there who aren't able to explain what they are hearing that are having to deal with it too!
Showing posts with label complaints. Show all posts
Showing posts with label complaints. Show all posts
Wednesday, February 2, 2011
Saturday, December 19, 2009
Dear Cochlear,
*warning: slight rant ahead*
When I was picking my implant company, I did lots of research. Part of the reason I picked you was because of the continued support and customer service after being implanted. Nearly everyone I talked to raved about your prompt response when there was a broken piece of equipment.This was pretty important to me, since once you pick a company, you're partners for life. And I found that they were right about you, until now...
Two weeks ago, I went to turn ony my processor on my right side and it would not turn on. I tried and tried, changing the batteries and everything, to no avail. I determined that the controller was malfunctioning. No biggie, my mom could just call Hear Always and they'll replace it. (I was in a rush to get to school). I put on my back-up controller, and went on my merry way.
When I got home, my mom told me we'd have to wait for them to send a box for me to send my controller back in, and then you wouldn't send a replacement until they received the broken part. I asked my audiologist why you were doing this, and she said you'd been having trouble with people not sending back broken equipment, and some people even wanted to get their same part repaired and sent back, rather than get a different refurbished part.(in your defense, this is only if the patient has a backup) Okay, that's fair enough.
We got the box to send my controller back in a few days later, and promptly sent in back. Then we waited..and wait.. and wait. Finally, on Thursday (thirteen days after calling and asking for the replacement) we called you again. You hadn't sent me my controller back, and promised it would be shipped out that day. Alright, I get you've been busy and all, so I guess better late than never.
The controller arrived on Friday afternoon, just like you promised. I decided to wait until today to start wearing it, since I didn't want to have to go through the hassle of changing out the batteries. So, today I put on the replacement controller, fresh out of the box, and put in batteries. I also put in the batteries on my other side, since I like to turn on both of my processors at the same time. I held down the buttons on each ear, and waited for the sound to rush into my ears. I heard it on my left side, but on the right side...nothing. I pulled the processor off my head, and tried again...Once again, nothing.
I pulled out the battery rack, just to make sure I'd put in all the batteries. Yep, A-OK. I tried another pack of batteries, just to be sure. I tried again, and it still doesn't work.
Seriously, Cochlear? Seriously? I know there's been a lot going on with the release of the Nucleus 5 and all, but could you not take the 5 seconds it takes to test out equipment before you send it back?
Today, you're closed, so there's nothing I can do. I'm leaving town on Wednesday, and if my back-up that I'm wearing breaks, I'll be stuck with just wearing one processor. I'm pretty annoyed.
I hope you get this resolved soon, because if you figure it out, you will be forgiven. We are partners for life, after all.
Love always,
LAM
When I was picking my implant company, I did lots of research. Part of the reason I picked you was because of the continued support and customer service after being implanted. Nearly everyone I talked to raved about your prompt response when there was a broken piece of equipment.This was pretty important to me, since once you pick a company, you're partners for life. And I found that they were right about you, until now...
Two weeks ago, I went to turn ony my processor on my right side and it would not turn on. I tried and tried, changing the batteries and everything, to no avail. I determined that the controller was malfunctioning. No biggie, my mom could just call Hear Always and they'll replace it. (I was in a rush to get to school). I put on my back-up controller, and went on my merry way.
When I got home, my mom told me we'd have to wait for them to send a box for me to send my controller back in, and then you wouldn't send a replacement until they received the broken part. I asked my audiologist why you were doing this, and she said you'd been having trouble with people not sending back broken equipment, and some people even wanted to get their same part repaired and sent back, rather than get a different refurbished part.(in your defense, this is only if the patient has a backup) Okay, that's fair enough.
We got the box to send my controller back in a few days later, and promptly sent in back. Then we waited..and wait.. and wait. Finally, on Thursday (thirteen days after calling and asking for the replacement) we called you again. You hadn't sent me my controller back, and promised it would be shipped out that day. Alright, I get you've been busy and all, so I guess better late than never.
The controller arrived on Friday afternoon, just like you promised. I decided to wait until today to start wearing it, since I didn't want to have to go through the hassle of changing out the batteries. So, today I put on the replacement controller, fresh out of the box, and put in batteries. I also put in the batteries on my other side, since I like to turn on both of my processors at the same time. I held down the buttons on each ear, and waited for the sound to rush into my ears. I heard it on my left side, but on the right side...nothing. I pulled the processor off my head, and tried again...Once again, nothing.
I pulled out the battery rack, just to make sure I'd put in all the batteries. Yep, A-OK. I tried another pack of batteries, just to be sure. I tried again, and it still doesn't work.
Seriously, Cochlear? Seriously? I know there's been a lot going on with the release of the Nucleus 5 and all, but could you not take the 5 seconds it takes to test out equipment before you send it back?
Today, you're closed, so there's nothing I can do. I'm leaving town on Wednesday, and if my back-up that I'm wearing breaks, I'll be stuck with just wearing one processor. I'm pretty annoyed.
I hope you get this resolved soon, because if you figure it out, you will be forgiven. We are partners for life, after all.
Love always,
LAM
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